FAQ

Do you have questions regarding your customer account or to an order at Neuland.com?

You may find here your answer. If not, please do not hesitate to contact us.

Order & delivery

Is there a minimum order?

No. However, there’s always a shipping fee.

Do you sell vouchers / gift cards?

No. For technical reasons we can’t offer vouchers.

Several bank accounts are specified. Which account should I transfer to?

Our service for you: for cost-effective transfers we offer several accounts / banks.

Where can I find Neuland distributors?

Neuland works with distributors all over the world. A list can be found here. If you can’t find a sales partner on site, please contact us.

Are there local stores?

Currently they don’t exist. You can order online, by email and by phone or shop directly in Eichenzell.

Can I get express delivery?

Currently this is only possible within Germany via DPD or DHL (delivery within 24 hours, until 18 o’clock, only on weekdays, SAT / SUN / holidays excluded).

Can I track my shipment?

You can track your parcel deliveries and freight shipments "My Account > My Orders > Details > Shipment Tracking Link".

How do I receive my bills?

You will receive your invoice by email after completion of your order. You can enter a fixed recipient address for invoices in your customer account under "Invoice / Delivery":

Please contact us if you would like to receive your invoice by mail: www.neuland.com/en/Contradiction-PDF-Invoice

How do I change my e-mail address?

Your e-mail address serves as a login for the Neuland Online-Shop. In combination with your secret password, it is the key to your customer account. Change your e-mail address under "Personal data" in your customer account.

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