FAQ

Do you have questions regarding your customer account or to an order at Neuland.com?

You may find here your answer. If not, please do not hesitate to contact us.

Imprinted Neuland Markers

Is it possible to get own (used) markers imprinted by Neuland?

No, we only imprint new Neuland Markers. The markers have to be pretreated to ensure a long-lasting print.

Is there a minimum order quantity?

Yes. The minimum order quantity amounts to 50 pieces of one marker type. Important: They all have to have the same print.

Example:
OK: => 50 No.One with www.neuland.com in orange
Not OK: => 20 No.One; 20 BigOne; 10 FineOne with www.neuland.com in orange
One marker type and identical logo x 50 = minimum order quantity
You can choose different ink colors (e.g. 50 No.One: 20x black, 10x red, 10x blue, 10x green)

Is the print waterproof/abrasion-resistant?

Yes, the print is both waterproof and abrasion-resistant. The print has passed several tests. Long-term results are not available yet.

Can I develop a design together with Neuland, or do I need to send in a finished design?

If there’s no printable data available, we’re happy to offer you our Graphic Service, which is subject to a charge (72.00 €/hour).

Is it possible to receive a print review?

Yes. As long as we’re provided with a printable format, we’ll create a PDF file with a print review for you.

Is it possible to receive a „sample marker“ in advance?

Yes. Producing a sample marker is subject to a charge and not eligible for discount.
Sample marker with text = 45.00 €/pcs. excl. VAT
Sample marker with logo = 55.00 €/pcs. excl. VAT

What does „CMYK“ and „standard print color“ mean?

CMYK = standard color model in industrial printing
The letters signify the 4 different colors: C = cyan / M = magenta / Y = yellow / K = key (black)

What are our standard print colors?

The standard print color depends on the color of the marker’s housing and is either black or white.

Can I choose the basic print?

No, you can’t choose the basic print. As we’re currently switching from text to icons, there are both markers with text as basic print and markers with icons as basic print included in our range. Until this process is completed, you may receive both versions.

It’s possible that one order includes markers with both basic prints. The different versions don’t have an impact on quality or price.

How long is the delivery time?

The delivery time depends on the order quantity.

The markers are usually delivered within 2-3 weeks after receiving and approving the printable data. Please contact our sales team for a quote with possible delivery date.

Which format should my logo have?

Data format: EPS, AI and vectorized (fonts converted to paths)

What if you don’t have the right format? We offer a Graphic Service for this purpose on request.
You may upload the following unprintable formats: PDF-X3/-X4, TIF or JPG, with min. 300 dpi resolution

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