FAQ

Do you have questions regarding your customer account or to an order at Neuland.com?

You may find here your answer. If not, please do not hesitate to contact us.

Markers & More

Can I write on paper with whiteboard makers? Can I use markers for paper on whiteboards?

Whiteboard markers bleed heavily through paper and quickly get empty. Possibly the tip also wears off quickly. Avoid writing on whiteboards with markers for paper. They possibly smear and are difficult to remove.

The Outliner is clogged. What can I do?

The outliner has a different ink composition that can cause clogging if residual ink remains in the needle or the bulb (rinse the needle with water after each use to prevent residual ink from remaining in it).

What’s the difference between the "normal black" and the Outliner?

The Outliner (color code: 010) has a special water based ink that doesn’t smear or blur when painted over with another marker. It’s particularly suitable for contours that remain clean and sharp when colored afterwards. Otherwise with the black lines of the "normal black" (color code: 100), they can quickly become blurry and dirty after subsequent coloring.

Find here an explainer video in our YouTube channel.

Is the BigOne also available as a WhiteboardMarker?

No. Many customers buy the empty marker and fill it with whiteboard ink (but we can’t guarantee).

What’s the shadow marker?

This means the color “grey“ (color code: 101). Mostly the Neuland BigOne® is ordered.

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