Do you have questions regarding your customer account or to an order at Neuland.com?

You may find here your answer. If not, please do not hesitate to contact us.

Order & delivery

Is there a minimum order?

No. However, there’s always a shipping fee.

Do you sell vouchers / gift cards?

No. For technical reasons we can’t offer vouchers.

Where can I find Neuland distributors?

Neuland works with distributors all over the world. A list can be found here. If you can’t find a sales partner on site, please contact us.

Are there local stores?

Currently they don’t exist. You can order online, by email and by phone or shop directly in Eichenzell.

Can I get express delivery?

Currently this is only possible within Germany via DPD or DHL (delivery within 24 hours, until 18 o’clock, only on weekdays, SAT / SUN / holidays excluded).

Can I track my shipment?

You can track your parcel deliveries and freight shipments "My Account > My Orders > Details > Shipment Tracking Link".

Several bank accounts are specified. Which account should I transfer to?

Our service for you: for cost-effective transfers we offer several accounts / banks.
For international payments in any other currency than Euro, to make use of the Deutsche Bank account. For all Euro payments to use the Sparkasse bank account.

How do I receive my invoice?

You will receive your invoice by email after completion of your order. You can enter a fixed recipient address for invoices in your customer account under "Invoice / Delivery".

Answer not found?
Use our contact form to ask us your question. Customer Support
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